Customer Service Manager

Job No: RS35864
Location: Minchinbury

  • EARN up to $80,000 pa + Bonus | Based on Experience 

  • One of Australia's Most Iconic Home Improvement Brands

  • Fast Paced & Challenging Role | Use Your Leadership Skills  

About the Company 

Our client is a successful family-owned business operating across 7 branches nationally, providing a range of inspirational home improvement products to the residential market. Using only the best quality products backed by exceptional installation and service our client has continued to grow and prosper. 

About the Opportunity

They are looking for a Customer Service Manager to join their company in Minchinbury, NSW, with the opportunity to EARN $70,000 - $80,000 per annum + Bonus | Based on Experience.

In this role, some of your responsibilities will include:

  • Managing a team of inbound lead specialists
  • Recruiting, training & retaining a stable workforce of lead generators
  • Setting KPI's & objectives to ensure all the customer service team meet their performance requirements
  • Coordinating & planning pop-up stands in shopping centres & home shows all over Sydney and Newcastle 
  • Taking all sales-related customer service calls & making sales appointments for in-home design consultants

About You 

The successful candidate will have:

  • Experience in customer service/ call centre management role with exposure to lead generation
  • Proven experience recruiting, training and retaining staff 
  • Excellent written and verbal communication skills
  • Proficiency with the Microsoft Office Suite 
  • A current Drivers Licence and reliable vehicle 
  • Experience in outdoor home improvement products (desirable)

What's in it for You?

  • Supportive & Friendly Team Environment
  • Be Supported by HQ & Marketing Team
  • Enjoy a Generous Bonus Structure | Weekly Pay 
  • Fast-Paced Role - Utilise Your Leadership & Management Skills 
  • Join One of Australia's Most Iconic Home Improvement Brands
  • Ongoing Training & Development Available | Progress Your Skills
  • Secure Ongoing Full-Time Employment | Company Values Employees

Apply today and don't miss out starting this exciting opportunity as soon as possible!


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