Field Service Technician

Job No: RS35644
Location: Sydney

  • EARN a Negotiable Package + Super

  • Join a Global Market Leading Company  

  • Work From Home & Plan Your Own Day 

About The Company 

Established in 1875, our client is the global market leader in the manufacture and supply of equipment, consumables, and services for materialographic preparation and analysis of solid materials. Through their knowledge, and continued innovation they hold a significant market position globally. Their strong team dedication and passion for what they do has allowed them to continually grow and exceed their customer's expectations. 

About The Opportunity

They are looking for a Field Service Technician to join their Australian Branch, servicing NSW, ACT, QLD, and other territories as required, with the potential to earn a Negotiable Salary Based on Experience + Car Allowance + Super + Potential Bonuses.

Reporting directly to the Regional General Manager, some of your responsibilities will include:

  • Delivering quality, professional on-site preventative maintenance servicing, troubleshooting, repairs, and installations of equipment
  • Providing customer support by phone, email and online
  • Working with other Field Service Engineers to resolve customer technical issues
  • Pro-actively engaging customers, driving the growth of the service business in territories of responsibility
  • Delivering training and application support to customers on-site when required
  • Maintaining accurate internal paperwork and customer database information and documentation of customer visits
  • Supporting the sales team with product demonstration and lead generation

About You 

The successful candidate will have:

  • A minimum of 3 years of relevant experience in a similar role
  • Excellent and professional written and verbal communication
  • A passion to maintain their best in class work ethic
  • A proven, hands-on technical ability and background in mechanical and/or electro-mechanical field with knowledge of pneumatics and hydraulics
  • The ability to interpret technical drawings, electronic schematics, and wiring diagrams, and pneumatic and hydraulic diagrams
  • Exceptional attention to detail
  • Experience working with precision equipment 
  • Superior logical troubleshooting skills
  • Demonstrated ability to work autonomously whilst being part of a core team
  • Demonstrated ability to schedule and plan service/repair visits in designated territories
  • A current Australian Drivers Licence and a reliable suitable motor vehicle 
  • Proficiency with IT tools such as Microsoft Office and CRM systems
  • The Flexibility to travel within Australia, sometimes with limited notice

This position would suit someone who thrives on working autonomously while managing their own workload and enjoys traveling to visit clients on a regular basis.

What's in it for You?

  • Travel Around Australia | Yearly Trip to Overseas Locations
  • Plan Your Own Work Schedule | Work From Home Office
  • Excellent Training in Australia, with possible training in Copenhagen, Tokyo or Shanghai 
  • Support from other Highly Trained Service Engineers in Australia
  • Ongoing Training & Development | Career Progression
  • Notebook PC | Phone | Company Credit Card | Fully Equipped Tool Box
  • Communicate Directly with the Manufacturer in Denmark 
  • Full Access to Product Documentation and Troubleshooting Information
  • Work with a High-Level Organisation who Holds a Majority Market Share

Apply today and don't miss out starting this unique opportunity as soon as possible!


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