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Monitoring Centre Operator

Job No: RS34568
Location: Perth

  • EARN $60,000 per annum + Super | Negotiable Based on Experience 

  • Established Company Providing Life Safety & Security Monitoring Services

  • Enjoy 5 Weeks of Annual Leave | Opportunity for Ongoing Development

  • Enjoy Work / Life Balance with Flexible Shift Hours | Overtime Available

  • Convenient West Perth Location in Close-Knit and Friendly Team Environment

About the Client

Our client is a partner of a leading life safety and security company in Perth and provides monitoring services for their clients. Offering an empathetic, efficient and caring approach, our client assists with monitoring of 15,000 customers nationally and delivers innovative solutions to aged care, corporate, not for profit, government and residential customers. 

About the Role

Our client is seeking a Monitoring Centre Operator to join their company in West Perth, WA, with the potential to earn up to $60,000 per annum + Superannuation + Overtime Available.

The primary purpose of this position is to respond to medical, duress and security alarm activations and communicate with clients in order to assist with their needs. 

Reporting directly to the Operations Manager some of your responsibilities include:

  • Responding to alarm activations in a timely manner 
  • Liaising and communicating with clients regarding issues
  • Dispatching ambulance or emergency services as necessary
  • Updating client information whilst maintaining attention to detail and integrity of the database

About You 

To be successful in this role you will have:

  • Experience in customer service or in a call centre
  • Experience in the security and/or aged care industry (beneficial)
  • A WA security operator licence and first aid certificate (or be willing to obtain)
  • The ability to empathise and communicate effectively with clients in distress
    including the elderly and those with disabilities
  • The ability to work in rostered shifts on a 24/7 basis
  • The ability to work under pressure in a fast-paced environment 
  • Willingness to undergo a police check 
  • Excellent English communication ability
  • A clear and concise phone manner and a high level of attention to detail 
*Support will be given for any certificates or licenses that are necessary to obtain.

Apply today and don't miss out starting this rewarding and fast-paced opportunity as soon as possible.


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